Privacy Policy

1. Information You Give Us

When you submit a form, call us, text us, email us, or work with us, we may collect:

• Name, phone number, email address, and property address
• Details about your property and the problem you are contacting us about, including photos you send us
• Appointment, estimate, and project information
• Anything else you choose to include in a message to us

2. Information Collected Automatically

When you use the Site, we and our service providers may automatically collect:

• Device and browser information, IP address, and general location
• Pages visited, time on page, and how you arrived at the Site (for example, from a search ad or a mailer link)
• Cookie and similar-technology data used for analytics and advertising

Call tracking and recording. We use call tracking technology (CallRail) that assigns different phone numbers to different advertising sources so we know how you found us. When you call, we collect the number you called from, the number you dialed, and the date, time, and duration of the call. Calls may be recorded or transcribed for quality, training, and record-keeping purposes; where recording is active you will be notified at the start of the call.

3. Analytics and Advertising Tools

We use third-party tools that may set cookies or collect data on our behalf, including:

• Google (Ads, Local Services Ads, and Analytics): advertising measurement and site analytics
• Meta (Facebook and Instagram): advertising measurement
• Yelp: advertising measurement
• CallRail: call tracking as described above

These providers may use data as described in their own privacy policies. You can limit ad personalization through your Google and Meta account settings and through your browser’s cookie controls.

4. How We Use Your Information

• Respond to your requests and provide estimates and services
• Schedule and manage appointments and projects
• Communicate with you by phone, text, and email as described in our Terms & Conditions, including occasional marketing if you have consented
• Measure and improve our advertising, website, and services
• Maintain business records, comply with legal obligations, and protect our legal rights

5. Text Messaging and Consent Data

If you opt in to text messages, we collect and store your phone number, the date, time, and content of your opt-in, and your message history with us, so we can honor your consent and opt-out choices. No mobile opt-in data, phone numbers, or SMS consent information will be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes. Text messaging data is shared only with the service providers who deliver our messages, and only so they can deliver them. Reply STOP to any message to opt out, or HELP for help. See our Terms & Conditions for full text program terms.

6. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who work on our behalf: our customer relationship management platform, call tracking, messaging and email delivery, advertising platforms, and website hosting. They may use your information only to provide services to us.
• Professional advisors and authorities when required by law, to enforce our agreements, or to protect the rights, safety, or property of Upstate Structural Repair LLC, our customers, or others.
• A successor business if Upstate Structural Repair LLC is merged, acquired, or sells its assets; this policy would continue to apply to your information.

7. Retention

We keep your information as long as needed for the purposes above: for the life of your project and any warranty period, to honor your communication preferences and opt-outs, and as required for legal, tax, and insurance record-keeping. Consent and opt-out records are retained even after you opt out, so we can prove we honored your choice.

8. Your Choices and Rights

• Marketing texts: reply STOP to any message.
• Marketing emails: use the unsubscribe link in any marketing email.
• Marketing calls: ask to be placed on our internal do-not-call list during any call, or contact us using the details below.
• Cookies and ads: use your browser’s cookie settings and the ad preference controls in your Google and Meta accounts.
• Access, correction, deletion: you may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep. Contact us using the details below and we will respond within a reasonable time.

9. Children

The Site and our services are directed to adults and are not intended for anyone under 18. By your use and continued use of the site, you represent and warrant that you are of the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.10. Security We use reasonable administrative and technical safeguards to protect your information. No website or transmission method is completely secure, so please use judgment about what you send us through online forms.

11. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top shows the current version. Material changes will be posted on this page.

12. Contact Us

Upstate Structural Repair LLC 846 N Highway 25 Bypass, Greenville, SC 29687 Phone: 864-527-6330 Email: info@upstatestructuralrepair.com